RESERVATIONS

CHECK IN / CHECK OUT POLICIES & RATES

Accommodation Rates

•The listed prices of our rooms are in euros per room and per night.

•The listed prices include VAT and local tax.

•The listed prices do not include residence tax (€ per night), effective from 01/01/2018, as per Law 4389/2016.

•Quoted room rates include a breakfast supplement.

Check In / Check Out

•Upon arrival, reserved rooms are available to our guests from 15:00.

•The time of departure and the compulsory evacuation of the room is at 11:00.

•Full charges apply for the day of arrival, regardless of the guest’s arrival time.

•Upon entering the house the customer is obliged to indicate an identity card or passport and sign the registration forms as required by the local authorities.

No Show

•In the event of a No-Show 100% of the total cost of the stay is charged. No refunds or compensation apply.

•Guests should notify our reservation department about delayed arrivals due to unexpected circumstances by 15:00 on the day of arrival.

Delayed Check Out

•If you require a late checkout, please contact a member of our team at least one day in advance of your scheduled checkout. Additional charges may apply.

•On the occasion that guests do not vacate their room before 11:00 on the day of their reservation termination, surcharges apply equal to half a day’s rent. Should the client not be able to vacate the room before 18:00 on the day of their reservation termination surcharges apply that equal to a whole day’s rent.

RESERVATIONS

DEPOSIT, AMENDMENT, CANCELLATION

Reservation Confirmation

Your reservation is confirmed in written form and sent to you via email. All of your agreed-upon reservation information and charges will be sent for your records. Moreover, we inform you of our applicable deposit, preauthorization, and cancellation policies that accompany your reservation. We assume that you have read and agreed to these policies, unless you clearly state otherwise.

Reservation Deposit

A deposit refers to the fees paid immediately upon reservation, as required to maintain the reservation's validity. The amount is usually calculated as a percentage of the total cost.

Terms and Conditions of the reservation apply as per the reservation confirmation.

Non-Refundable Reservations

A non-refundable deposit of 100% will be required to validate your reservation at the time of booking.

Note:

•A deposit differs from a preauthorization process. Please refer to the relevant section for details.

Reservation Modifications

•Reservations can be modified if the reservation is not a non-refundable offer. Reservation modifications are provided free of charge as a service.

•Modifications of non-refundable reservations are dependent on availability and are at the discretion of the hotel’s judgment and circumstances.

•Reservation modifications are subject to availability, and room rates may vary according to seasonal rate fluctuations and are relative to the time of reservation.

•If our hotel is unable to provide the revisions you require, a refund will not be applied for this reason.

•Reservation alterations are subject to availability and, therefore, cannot be guaranteed.

•Early departure is charged 100% of the cost of the remaining stay.

Reservation Extensions

•Notifications are considered valid only if they come to the attention of our reception at least one day before the previously agreed-upon formal date of departure.

Reservation Cancellations

•Cancellation costs may apply depending on the cancellation policy under which your reservation was made.

 PAYMENTS & REFUNDS

Payment Methods

We offer the following payment methods.

Cash Payment. We accept cash payments in Euros (€) only.

Banking Payment. We accept banking payments and e-banking transfers to our Greek bank accounts.

•Payment Reference: Each payment should state the surname under which the reservation has been made.

•Payment Deadline: Funds should be visible in our account before the day of your checkout and should reference the surname under which the reservation was made.

•Bank expenses should not be deducted from the agreed cost of stay, and they should be paid in full by the payee.

For further facilitation, we would request that you send us via email a copy of the payment receipt to info@latorre.gr

Credit/Debit Card. We accept POS payments with the following affiliated card types: Visa, Mastercard, Maestro, Union Pay and JCB. We process remote secure payments for cards via a payment link sent to you via email. If you wish to pay your deposit or the full cost of your stay via credit/debit card, you will need to follow a secure payment process that includes two-step verification via a link. Once completed, please email a copy for our records at info@latorre.gr

Remote Card Prepayments. We process remote secure payments for cards via a payment link sent to you via email. If you wish to pay your deposit or the full cost of your stay via credit/debit card, you will need to follow a secure payment process that includes two-step verification via a link. Once completed, please email a copy for our records at info@latorre.gr.

Clearing of Accounts

•Please be advised that for a smooth experience during your stay, we require all outstanding bills to be settled with our reception at least one day before your scheduled check-out.

•Accounts can be cleared by card or cash payments on the agreed date before departure.

•Accounts that are arranged through e-banking or bank payments should have been fully completed by the day of your checkout, with the funds being visible in our banking records. For your convenience, please provide the deposit slip to the appropriate person at the hotel reception.

Refunds

•transfer expenses and any currency flucWhen a refund is required, it will be processed minus bank tuations/discrepancies.

•Refunds can only be paid into the account or card number from which the initial payment towards our hotel was made.

Payment Required The conditions under which payment must be received by the hotel a certain amount of days prior to arrival for the reservation to remain valid. Failure to do so within the agreed time frame will result in immediate cancellation of the reservation.

Reservation Agreement: Refers to the formal offer for accommodation as communicated by our hotel to our guests in written form, via email correspondence.

Flexible Cancellation Policy

•For any cancellation that takes place within the free cancellation window, as specified under the reservation agreement, there are no cancellation fees.

•For cancellations outside (beyond) the cancellation window, as specified under the reservation agreement, there will be a cancellation penalty fee. .

•The cancellation fee is specified in the reservation agreement and may vary (from 25%-100% of the total cost of stay).

•Ιn case of a no-show or in case of departure prior to the arranged date, there will be no refund and 100% of the total price will be charged.

Non Refundable Cancellation Policy

•100% Non Refundable payment required immediately upon reservation.

•Our hotel will require a full down payment of the total cost of your stay immediately in order for your reservation to remain valid.

•Cancellations are not permitted and refunds do not apply.

Note:

Exceptions to these rules may be granted under special circumstances and are subject to the hotel’s discretion and the hotel may offer specific written agreements beyond the aforementioned context.

During your reservation we kindly ask you to take the necessary time to understand the cancellation policy that accompanies the room purchase prices. Such information may appear in various formats but is always clearly expressed before the final step of your booking confirmation.

In our direct email offers for your accommodation, we provide thorough details regarding the reservation agreement, the cancellation window and the cancellation fees.

CHILD POLICY

Accommodation of Children

•Accommodation is free for children under 3 years old.

•Full adult rates apply for children 3 years old and older.

•Children must always be accompanied and under the supervision of an adult.

•If you notice any potential danger to a child, notify a receptionist immediately.

•While following best practices to ensure a safe environment for children, please keep your children under your constant care and supervision, as we take no responsibility for any damage, accidents or injuries caused by, or related to, children during their stay at our hotel and the improper use of our facilities.

Breakfast of Children

•For children under 4 years old breakfast is free of charge.

•For children 4 years old and over full breakfast rates are applied.

HOTEL RULES

Damage, Compensation, Legal Action

•Guests are kindly requested to report any damages or malfunctioning equipment to the hotel’s reception within the first hour of their arrival to the room they have been allocated to and checked in. Any damages within the room beyond that point may be considered to be caused, intentionally or not, by the guests occupying the room.

•Guests are liable for any damage however caused to the allocated room(s) or to the Hotel premises or property caused by the guests or any persons in their party (whether or not staying at the Hotel) during their stay.

•La Torre Residenza Imperiale  reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by La Torre Residenza Imperiale as a result of the aforesaid.

•In the event that a room or premise remains out of order for a prolonged period of time until the aforementioned damages are repaired, La Torre Residenza Imperiale may also request compensation for the cost of this period of forced inactivity.

PERSONAL VALUABLES

General Hotel Rules of Engagement

•For the items brought to the hotel by the customer, the hotelier is released from any liability, if the damage or loss is due to negligence of the customer or the persons accompanying him/her, visiting him or being at his/her service.

•Also, the hotelier is released from any liability, if the damage, destruction or loss is due to force majeure (earthquake, fire, etc.) or a specific unforeseen nature of the event.

•In case of theft and claim by the customer, you should be able to prove the allegations that his / her valuables were damaged or stolen / damaged due to the hotel’s fault and the requested value of the items in concern should be justified.

•Any compensation incurred by the hotel to the customer covers only the actual (not the commercial) value of the item (at least reduced by 35% of its proven initial value).

•Law 835 The hotelier’s liability for the loss of each guest is limited to the amount of eighty eight (88) euros for each guest to whom accommodation services have been offered at the hotel.

•False allegations / complaints are condemned as fraud. The hotel reserves the right to take legal action against individuals for illegal / false claims and damages and to demand pecuniary damages against any malicious attempt to the detriment of the hotel staff, guests and towards the hotel’s reputation.

•The hotelier has the right to report to the local authorities any event deemed appropriate and to request their immediate assistance in order to investigate any event that is considered suspicious for theft, fraud and/or involves destruction of goods.

LIMITATION OF HOTEL’S LIABILITY

•La Torre Residenza Imperiale is responsible for providing the room(s) stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

•To the extent permitted by law, we do not accept any liability arising out of any occurrences beyond our control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).

•Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, La Torre Residenza Imperiale will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking or stay at the hotel.

•The Hotelier Is Exempt From Liability (Law 834).

•If the damage/loss is due to the client, visitor, escort or servant.

•If the damage/loss is due to the nature of the guests objects/items of the person entered.

•If the damage/loss was caused by force majeure or situations beyond its means of control.

•Even theft can be considered a force majeure, not a random incident for which the hotelier is responsible, when the thieves employed unfamiliar means or exhibited an exceptional activity against which no means of protection could be obtained, or theft was conducted with armed violence, if theft could not be prevented by any counter measures of reasonable security caretaking.

•If damage/loss/injury is due to items brought to the hotel and to the knowledge of the hotelier, which were denied entrance or storage by the hotelier with good reason and the customer, even if he knew the ban, nevertheless brought his property to the hotel.

•All activities have inherent risks to health and safety and while La Torre Residenza Imperiale follows good practice health and safety protocols La Torre Residenza Imperiale will not be held responsible for any eventualities related to any activities during your stay at the hotel.

•La Torre Residenza Imperiale will not be responsible for any loss or damage of property left in Guest’s room and/or the Hotel property at all times.

•Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.

•Notwithstanding any contrary provision herein, in no event shall La Torre Residenza Imperiale and its Representatives, employees or licensors be liable to you for any loss or injury or any damages, either direct, indirect, punitive, special, incidental, consequential or otherwise resulting from or in any way connected to these terms and conditions. The hotel may modify these terms at will within legal limits.

•Damage Not Disclosed (Law 837): If the customer, having been informed of the damage/loss unjustifiably delays in announcing it to the hotelier, his/her claim for compensation is waived unless the hotelier has been notified immediately or the damage was due to a fault of the hotelier.

•Pledge To The Guest’s Property (Law 838) The hotelier has a legal pledge on the possessions that the client has brought to the hotel for his claims from the customer’s stay and from the related benefits of the hotel’s offered services.

•Food Safety: We will not be held liable for any allergic reactions or food poisoning or any other condition resulting from food or goods in any form whatsoever, which were not supplied by an official supplier of our hotel. consult our food allergy charts.

•The Responsibility Of The Hotelier Lasts Until The Accommodation Is Terminated.

•Once guests have departed, the hotelier’s responsibility seizes to be in effect towards the guest’s damage/loss of personal items that were brought into the hotel.

•This informative document can not include all the provisions that deal with the relationship and obligations of customers and hoteliers and the laws that govern them.

•La Torre Residenza Imperiale reserves the right to change and/or modify, at any time and at its sole discretion, the Terms and Conditions, the scope and availability of the offered Services and  products and any other aspect connected and/or related to the hotel.

Intermediating Service Providers

If the Services ordered by the user are not services that are provided by La Torre Residenza Imperiale, or are not reflecting the confirmed services from La Torre Residenza Imperiale to the Providers, the hotel shall be considered as an intermediate only, between the user and service Providers (Agents, Online Travel Agents) and therefore La Torre Residenza Imperiale shall not be responsible and/or liable, directly and/or indirectly, to any damage and/or loss, of whatever sort or kind, caused due to the faulty and/or improper performance of those services and the sole responsibility and liability, in this regard, shall be borne by the service providers, according to their terms of service.

PRIVACY AND SECURITY OF PERSONAL INFORMATION

Your privacy and personal data are protected in accordance with Greek and European law (GDPR).

•Security procedures and technical and physical limitations on access to and use of personal data are provided and enforced.

•Firewalls prevent any unauthorized access to our network and server. Only competent persons and solely for the performance of duties in connection with our services may have access to as much personal information as is strictly necessary.

•The personal details that the user submits while making an order, including the details of his purchase(s), shall be retained by La Torre Residenza Imperiale for its database for a limited period of time.

•The hotel keeps your data for as long as necessary for the fulfillment of the purpose for which you have communicated it to us and in compliance with the applicable legislation on personal data protection. In particular, the data filled in the registration form is kept, until you inform us that you wish to delete them. Identity or passport details such as name, surname, nationality, contact details such as telephone, email, booking details such as date and time of arrival and departure, type and room number, Tax Registry number and competent Tax Office (invoices) credit or debit card details.

•La Torre Residenza Imperiale shall not transfer this information to any third party, except to its service providers and only for completing the order.

•Credit card information from our guests or potential guests is not stored and does not remain with us after the expiration of your stay even if for any reason we become aware of it.

•For bookings made through Internet Travel Agents (such as Booking.com or Expedia.com), all personal data and credit card details are encrypted with a protocol used by these businesses.

•Only once you have provided your consent and after your departure will you receive an email asking us for your opinion about our services and spaces as well as your stay at our hotel. Your response will assist in improving our services.

•We will delete all your personal data from our records, at your request by sending email to info@latorre.gr (please add “Delete Data Request” as a subject in your email along with your name and surname) with the exception of what we are obliged by the legislation and authorities to keep and make available to any official authority for the purpose of deterring or investigating any crime, in accordance with the law.

•Unauthorized Use of Personal Information La Torre Residenza Imperiale dedicates resources and takes measures to prevent others from using and infringing upon the privacy of the Hotel Clients. Yet it is impossible to totally prevent others from obtaining via criminal activity the information contained within, without La Torre Residenza Imperiale knowledge and authorization. Therefore, the user hereby declares that he shall not have any claims and/or demands, of whatever sort, against La Torre Residenza Imperiale and or anyone acting on its behalf arising from such unauthorized use of the information if it shall regretfully occur.

•This Privacy Statement may be amended whenever necessary so as to be in line with the latest developments in European, Greek and International Law.